Privacy Policy
1. Information We Collect
Personal Data
When you use our services, we may collect personal data including:
- Contact Information: Name, email address, phone number, and home address.
- Service Information: Service type, date, time, and technician details.
- Payment Information: Credit card details, billing address, and other payment data for processing services.
Automatically Collected Data
When you interact with our website or use our mobile app, we may automatically collect:
- Device Information: IP address, browser type, and device details.
- Usage Data: Pages visited, time spent on the site, and clickstream data.
- Cookies: We use cookies to enhance your experience, track usage patterns, and deliver targeted advertising.
2. How We Use Your Information
We use the information we collect to:
- Provide Services: Schedule and deliver pest control and termite services.
- Process Payments: Handle payments for services rendered and ensure secure transactions.
- Improve Services: Analyze usage data to enhance user experience and improve our services.
- Customer Communication: Send appointment reminders, service confirmations, and promotional offers (if opted-in).
- Marketing: With your consent, send you promotional materials about services, discounts, and news related to pest control.
3. Sharing Your Information
We respect your privacy and will not sell, rent, or trade your personal data to third parties. However, we may share your data with trusted third-party partners for the following reasons:
- Service Providers: To process payments, manage appointments, and assist with customer service.
- Legal Requirements: If required by law, or in response to a valid legal request, we may disclose your personal data to law enforcement or governmental authorities.
- Business Transfers: If we undergo a business merger, acquisition, or sale of assets, your data may be transferred. You will be notified in advance of any such transfer.
4. Cancellation and Service Fees
Our cancellation policy includes the following:
- Cancellation Fee: A $50 cancellation fee will be charged if a technician arrives at your location and the service is declined for any reason. If the technician is already en route to your location, the $50 fee will still apply.
- Service Preparation: If the technician arrives and the service cannot be performed due to the home not being prepared (e.g., space not cleared, access issues), a $50 rescheduling fee will be charged.
5. Data Retention
We retain your personal data for as long as necessary to provide our services or as required by law. After the completion of your service or business relationship with us, we may retain your data for legal or operational purposes, such as for tax and accounting requirements, or to resolve disputes.
6. Security of Your Data
We take the security of your personal data seriously and implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. These include:
- SSL Encryption: Sensitive data, such as payment information, is encrypted for security during transmission.
- Regular Security Audits: We perform security audits and tests to ensure our systems are secure.
- Firewalls and Anti-virus Protection: We employ security tools to guard against unauthorized access.
However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
As a customer, you have the following rights regarding your personal data:
- Access: You may request access to the personal data we hold about you.
- Update: You may request corrections to any inaccuracies in your personal data.
- Deletion: You may request the deletion of your personal data, subject to certain legal and operational restrictions.
- Opt-out: You may opt-out of receiving marketing communications by using the unsubscribe link in emails or by contacting us directly.
To exercise any of these rights, please contact us at noelia@labugs.com.
8. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website and app. Cookies are small files that store information on your device to improve functionality and track usage data.
You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our services.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any significant changes by posting a notice on our website or contacting you directly.
Please review this Privacy Policy periodically to stay informed of how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, or if you would like to exercise your rights, please contact us at:
Email: noelia@labugs.com
Phone: (323) 641-0221
Address: LA Bugs Pest and Termite Control, 1716 W 37th Pl, Los Angeles, CA 90018